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Director of Customer Engineering

Company: VirtualVocations
Location: Manchester
Posted on: October 24, 2024

Job Description:

A company is looking for a Director of Customer Engineering to lead their Customer Engineering team and support enterprise customers.



Key Responsibilities

Lead the Customer Engineering team and act as the primary contact for enterprise customers
Triage and prioritize customer issues in collaboration with Technical Account Management and Support teams
Serve as an escalation point for high-priority customer issues, working with core Engineering teams for resolution


Required Qualifications

Experience deploying and running databases and applications at scale
Experience with MySQL
Working knowledge of Kubernetes
Experience in a 24/7 on-call rotation for critical applications
Prior experience building support and shift-based teams

Keywords: VirtualVocations, Weymouth , Director of Customer Engineering, Engineering , Manchester, Massachusetts

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